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Refund Policy

Refund & Replacement Policy

Effective Date: October 4, 2025
Last Updated: October 4, 2025

At Invstx.com, our goal is to deliver high-quality data, technology, and automation services that meet or exceed our clients’ expectations.
Because we work with custom datasets, marketing systems, and digital deliverables, all sales are considered final once orders are confirmed and processing begins.

This Refund & Replacement Policy outlines the conditions under which refunds, replacements, or credits may be issued.

1. General Policy

All purchases made through Invstx.com, including lead orders, CRM setup services, AI automation, or data licenses, are non-refundable once the order is confirmed, unless otherwise stated in writing.

We take the integrity and compliance of our products seriously. Each order undergoes strict quality control and verification prior to delivery. However, in limited circumstances, we may offer a replacement or partial refund as outlined below.

2. Refund Eligibility

Refunds or replacements may only be considered under the following conditions:

A. Data Delivery Errors

A refund or replacement may be issued if:

  • The number of leads or records delivered is significantly less than what was purchased; or

  • A technical error on Invstx’s part caused the file to be incomplete or corrupted.

B. Invalid or Missing Data

A replacement or credit may be issued if:

  • More than 5% of delivered leads are verified as invalid or undeliverable (emails bouncing, disconnected numbers, etc.); and

  • The issue is reported in writing to support@invstx.com within 7 calendar days of delivery.

Invstx reserves the right to verify all reported invalid data through internal or third-party validation tools prior to issuing a replacement.

C. Duplicate Data (if applicable)

If duplicate records are discovered in the same delivery batch and verified by Invstx, those records will be replaced at no charge with unique, equivalent-quality leads.

3. Non-Refundable Products and Services

Refunds will not be issued for the following:

  • Data Orders that have already been processed, verified, or delivered (digital goods are final once sent).

  • Custom Lead Campaigns, audience builds, or data enrichment services initiated after payment.

  • CRM Setup, Integration, or Automation Services once implementation has begun.

  • Consulting or Strategy Sessions once scheduled or completed.

  • Ad Spend, 3rd-Party Fees, or API Integrations purchased on behalf of clients.

  • Campaign Performance issues unrelated to data accuracy (e.g., poor creative, low conversion rates, domain deliverability, etc.).

All deliverables are provided as-is for business use and are not guaranteed to produce specific marketing or sales results.

4. Verification & Review Process

Before any refund or replacement is approved, Invstx will:

  1. Review your order and delivery file(s).

  2. Verify the validity of disputed leads through internal testing.

  3. Confirm whether the issue was caused by Invstx, a third-party platform, or client-side handling.

This process typically takes 5–10 business days.
If approved, replacements will be provided within 7 business days of verification.

5. Lead Quality & Compliance Disclaimer

Invstx uses proprietary enrichment and verification systems to ensure data accuracy and compliance.
However, due to the dynamic nature of contact data and opt-in behavior, Invstx cannot guarantee that:

  • Every record will contain an active email or phone number;

  • Every contact will engage or respond to outreach; or

  • Campaign outcomes (CPL, ROI, or conversions) will meet expected benchmarks.

All data is provided under a 90-day limited-use license for compliant B2B marketing only.
Invstx disclaims liability for results impacted by:

  • Non-compliant outreach (TCPA, CAN-SPAM, 10DLC violations)

  • Unapproved email or SMS content

  • Third-party system downtime or misconfiguration

6. Payment Holds and Verification

To ensure transaction integrity:

  • All payments are held for three (3) business days for verification before order release.

  • Delivery time for up to 200,000 records is typically 5–7 business days.

  • Larger orders may require up to 20 business days, depending on criteria, targeting, and data enrichment scope.

If payment verification fails or the client’s IP or domain is blacklisted, Invstx reserves the right to cancel and refund the order minus a 10% administrative processing fee.

7. Refund Method

Approved refunds will be processed to the original payment method used at purchase unless otherwise agreed in writing.
Refunds typically appear within 5–10 business days, depending on your financial institution.

Partial refunds or credits (when applicable) may be issued as:

  • Store Credit for future Invstx services, or

  • Replacement Leads of equal or greater value.

8. Cancellations

Orders may only be canceled within 24 hours of payment if:

  • Processing has not yet started, and

  • No data compilation, segmentation, or enrichment has been initiated.

After that window, orders are considered in progress and are not eligible for cancellation.

9. Chargebacks and Payment Disputes

Clients agree not to initiate chargebacks through their payment provider without first attempting to resolve the issue directly with Invstx.
Unauthorized chargebacks or disputes filed without prior communication will result in:

  • Immediate suspension of all services and licenses;

  • Permanent account termination; and

  • Reporting to relevant payment processors and anti-fraud databases.

Invstx maintains complete delivery logs, email confirmations, and proof of digital fulfillment to support dispute resolutions.

10. Client Responsibilities

Before placing an order, the client must:

  • Review all service descriptions and terms carefully.

  • Confirm their targeting criteria and delivery requirements in writing.

  • Ensure that use of data or services complies with applicable TCPA, CCPA, CAN-SPAM, and GDPR regulations.

Invstx is not responsible for client errors, unauthorized use of data, or compliance breaches caused by misuse of delivered files.

11. Contacting Us About Refunds

If you believe there is an error in your order or delivery, contact us within 7 calendar days of receiving your file.

Email: support@invstx.com
Subject line: “Refund Request – [Your Order ID]”

Please include:

  • Your full name and company name

  • Date of purchase

  • Order ID or invoice number

  • Description of the issue (with file samples, if possible)

We will respond within 2 business days and initiate our verification process as outlined above.

12. Legal Notice

This Refund Policy is governed by the laws of the State of California, USA.
All disputes shall be resolved through binding arbitration in Los Angeles County, under the rules of the American Arbitration Association (AAA).
Judgment may be entered in any court of competent jurisdiction.

By completing a purchase from Invstx.com, you acknowledge that you have read, understood, and agreed to this Refund & Replacement Policy in full.

13. Updates to This Policy

Invstx reserves the right to modify or update this Refund Policy at any time without prior notice.
All changes will be posted at https://invstx.com/refund-policy/ with a new effective date.
Your continued use of our services after such updates constitutes acceptance of the revised terms.

14. Contact Information

Invstx Refund & Compliance Department
Email: support@invstx.com
Mailing Address:
Invstx
Los Angeles, CA 90024
United States